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Diederick1's avatar
Diederick1
Explorer | Level 4
3 years ago

Windows 11 - device not supported message

After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this.

Then I downloaded the normal dropbox app (148.4.4519). After installation I got the error message "Your computer is not supported" when logging in. Under Windows 10 dropbox performed correctly.

I don't have ARM, but Intel i5. What could be wrong?

Desktop
Setting up the apps
Sync
Windows
  • Nancy's avatar
    Nancy
    3 years ago

    Hey Diederick1, I hope you’re doing well. 

     

    Is there any chance that Dropbox is running in compatibility mode perhaps? 

     

    You can check that by right clicking on the Dropbox app and going to its properties. 

     

    Let me know what you find!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Diederick1, let's see what we can find on this! 

     

    Can you send me a screenshot of the message you see on your end, please? 

     

    Have you removed the S-mode following Microsoft's info found online? 

     

    Let me know more! 

    • Diederick1's avatar
      Diederick1
      Explorer | Level 4
      3 years ago

      Hi Megan,

      The message I see is this:

      My Windows 11 is not running in S-mode: 

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Diederick1, sorry to jump in, but could you try these steps to switch out of S mode on your computer?

         

        Once this is done, make sure to reboot your device and install the desktop app from this page. 

         

        If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, including the affected computer. 

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