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Forum Discussion
Windows 11 - device not supported message
After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this.
Then I down...
Hey Diederick1, I hope you’re doing well.
Is there any chance that Dropbox is running in compatibility mode perhaps?
You can check that by right clicking on the Dropbox app and going to its properties.
Let me know what you find!
Thanks Walter for dropping in.
I can't follow the steps to switch out of s-mode:
But that's probably because my computer is not running in s-mode. Also MS says it is not in s-mode:
Moreover I also followed twice the steps for advanced reinstall of Dropbox.
I also unlinked my device from dropbox, and since this was the only device left, the number of linked devices can't be the cause for the problem either.
The version of the app is freshly downloaded from the recommended site.
Everything goes well, until signing in: same error message appears 'device not supported.
Nancy
Dropbox Staff
Dropbox StaffHey Diederick1, I hope you’re doing well.
Is there any chance that Dropbox is running in compatibility mode perhaps?
You can check that by right clicking on the Dropbox app and going to its properties.
Let me know what you find!
Thanks Nancy,
Three times is right.
Windows architecture is sometimes hide and seek. We won again! 😁
- Nancy
That’s excellent news, Diederick1! I’m really happy to hear that.
If you need something else, I’ll be around the forum.
I hope you have a great rest of the week!
