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Forum Discussion
Taking a long time to open my Dropbox folders in File Explorer, after updating Win11
After a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolder opens quickly. Then, if I click on file, pdf or anything else it takes long time to open. If I open Acrobat or an app and select a file from Dropbox folders, that file opens normally.
My Dropbox app does not run any more. I click on it, it seems it will open and then nothing. If I try to reinstall the app nothing happens. I can't uninstall the app using the instructions posted on the web site as I don't have the app on my taskbar. Can I just remove the app using Windows option to remove an app...or that is not recommended... ?
- Nancy
Dropbox Staff
Welcome to our Community, benreed!
Are you facing the same issues even after a computer reboot?
Also, to clarify, did you click on the Start menu from your taskbar, went to Settings > Apps > Apps & features, and the Dropbox app doesn’t show there at all among the rest of your computer apps?
If not, which Dropbox app are you clicking on, so that it starts running again on your device? Feel free to send me a screenshot, too.
Ping me, when you’ve got more info.
Hi,
No, reboot makes no difference. When I go into Settings->Apps->Installed apps, there is Dropbox (195.4.4995, 3/21/2024) listed. I installed the latest a week or so ago trying to see if it would help. I did not remove the previous version as that option is not available.There are 3 dots and when I click there are two options: Modify (grayed out) and Uninstall. If I go to Start and select app to find Dropbox, it is there. I click on it to run it, hourglass appears and then nothing happens. I was trying to delete the app - but instructions I found only specify to run the app first - which I can't do.
Please advise, thanks.
- Jay
Hi benreed, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
