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Forum Discussion
Taking a long time to open my Dropbox folders in File Explorer, after updating Win11
After a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolde...
Hi,
No, reboot makes no difference. When I go into Settings->Apps->Installed apps, there is Dropbox (195.4.4995, 3/21/2024) listed. I installed the latest a week or so ago trying to see if it would help. I did not remove the previous version as that option is not available.There are 3 dots and when I click there are two options: Modify (grayed out) and Uninstall. If I go to Start and select app to find Dropbox, it is there. I click on it to run it, hourglass appears and then nothing happens. I was trying to delete the app - but instructions I found only specify to run the app first - which I can't do.
Please advise, thanks.
Jay
Dropbox Staff
Dropbox StaffHi benreed, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Hi, I am on Basic plan.
BTW, the instructions in the link: Click the Dropbox icon in your system tray, ...what system tray this refers to? Anyway, basic plan or not - I should be able to uninstall the app with pout loosing data and then reinstall it, right?
- Jay
The system tray is the icon near the clock. Could you try quitting all open applications and services on your computer first before attempting to uninstall the Dropbox desktop application?
OK, I had a setting not to show system tray icons and then it was on my other monitor. Once I made it visible I saw Dropbox app, quit it, uninstalled and reinstalled it. The behavior is the same and weird. If I go the the folder directly - it opens up. If I run desktop shortcut - it takes quite a while. If I am in the folder and click sub-folder to open in new tab or window, it opens immediately. If I just click on the folder - it takes quite a while to open. If I click on a file, .docx or .pdf it takers for ever to run MS WOrd or Acrobat or any other app to open the file. If I open MS Word or Acrobat first , search manually for the file to open, I can go through Dropbox folders easily. When I click on a file like that - the file shows up immediately, as it should. Quite weird and annoying.
