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Forum Discussion

benreed's avatar
benreed
Explorer | Level 4
8 months ago

Taking a long time to open my Dropbox folders in File Explorer, after updating Win11

After  a Win 11 update Dropbox access in File Explorer became very slow. If I click on a subfolder it takes a long time to open subfolder. But, If I click open in new tab or new window, that subfolde...
Desktop
Folders
Uninstall
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Welcome to our Community, benreed!

 

Are you facing the same issues even after a computer reboot? 

 

Also, to clarify, did you click on the Start menu from your taskbar, went to Settings > Apps > Apps & features, and the Dropbox app doesn’t show there at all among the rest of your computer apps? 

 

If not, which Dropbox app are you clicking on, so that it starts running again on your device? Feel free to send me a screenshot, too.

 

Ping me, when you’ve got more info.

  • benreed's avatar
    benreed
    Explorer | Level 4
    8 months ago

    Hi,

     

    No, reboot makes no difference. When I go into Settings->Apps->Installed apps, there is Dropbox (195.4.4995, 3/21/2024) listed. I installed the latest a week or so ago trying to see if it would help. I did not remove the previous version as that option is not available.There are 3 dots and when I click there are two options: Modify (grayed out)  and Uninstall.  If I go to Start and select app to find Dropbox, it is there. I click on it to run it, hourglass appears and then nothing happens.  I was trying to delete the app - but instructions I found only specify  to run the app first - which I can't do.

    Please advise, thanks.

     

      • benreed's avatar
        benreed
        Explorer | Level 4
        8 months ago

        Hi, I am on Basic plan.

         

        BTW, the instructions in the link: Click the Dropbox icon in your system tray, ...what system tray this refers to?  Anyway, basic plan or not - I should be able to uninstall the app with pout loosing data and then reinstall it, right?

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