We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Cobie van Gils's avatar
Cobie van Gils
Helpful | Level 6
2 years ago

Switching account in Windows app

I am using Windows Dropbox app with two different Dropbox accounts.
I am used to switching from one account to the other by signing out in the account tab of the settings. Then, are a while, the Dropbox Welcome screen  appeared and I was able to log in with the other account.

But recently this seems to have changed. The Dropbox Welcome screen now give me only two options: "Sign In to Dropbox" and "Create account"
When I  choose "Sign In to Dropbox" is will sign in with the previous account again without giving me te opportunity to choose which account I want to use.

Is there a way that I can force the Dropbox app to let me choose which account I want to use?

Account Access
Desktop
Setting up the apps
Windows
  • Cobie van Gils's avatar
    Cobie van Gils
    12 months ago

    Здравко 
    Thanks for your information about this.
    And now I have found the pitfall as well!
    In the browser session, when logging in to Dropbox,  the "Remember Me" checkbox was active. This seemed to keep the account logged in even after closing all applicaions and browsers.
    After un-checking this box, everything works again as it used to be.
    Thanks again for your help!

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    Hi Cobie van Gils,

    You can always reset the Dropbox configuration (and the same for any other application). So, you make it "forgets" about what account has been logged in before. 😉 After exiting/quitting, remove the application folder (i.e. Dropbox folder) from local application data folder (take care that it's NOT your Dropbox data folder - it's different - don't wipe your data out). On next run, everything will be like the application has never been installed.

    Good luck.

    • Cobie van Gils's avatar
      Cobie van Gils
      Helpful | Level 6
      2 years ago

      Hello @Здравко

      Thanks for your quick response.
      I've tried your suggestion but it doesn't seem to make any difference.
      I've also tried logging-out and logging-in Windows in between and even restarting PC, but still Dropbox  signs in with the previous account without giving the opportunity to choose which account I want to use.
       
       
       
       
       
       
       
       
       
       
       
       
       
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Cobie van Gils! Can you send me a screenshot of the option you click on to sign in to Dropbox with your second account, and one more showing what you see right after that?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!