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Cobie van Gils's avatar
Cobie van Gils
Helpful | Level 6
2 years ago

Switching account in Windows app

I am using Windows Dropbox app with two different Dropbox accounts. I am used to switching from one account to the other by signing out in the account tab of the settings. Then, are a while, the Dro...
Account Access
Desktop
Setting up the apps
Windows
  • Cobie van Gils's avatar
    Cobie van Gils
    12 months ago

    Здравко 
    Thanks for your information about this.
    And now I have found the pitfall as well!
    In the browser session, when logging in to Dropbox,  the "Remember Me" checkbox was active. This seemed to keep the account logged in even after closing all applicaions and browsers.
    After un-checking this box, everything works again as it used to be.
    Thanks again for your help!

Cobie van Gils's avatar
Cobie van Gils
Helpful | Level 6

Hello @Здравко

Thanks for your quick response.
I've tried your suggestion but it doesn't seem to make any difference.
I've also tried logging-out and logging-in Windows in between and even restarting PC, but still Dropbox  signs in with the previous account without giving the opportunity to choose which account I want to use.
 
 
 
 
 
 
 
 
 
 
 
 
 
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Cobie van Gils! Can you send me a screenshot of the option you click on to sign in to Dropbox with your second account, and one more showing what you see right after that?

  • Cobie van Gils's avatar
    Cobie van Gils
    Helpful | Level 6
    2 years ago

    Hello Nancy,

    I've made the two screenshots you've asked for. The Dropbox installation is in Dutch,  hopefully that won't be a problem?Login screen that appears after signing outAfter hitting "Aanmelden bij Dropbox" I am automatically logged in again with same account

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      2 years ago

      Cobie van Gils, 🤔 as can be seen in the browser view on background you have never logged out of Dropbox. Most probably you keep logged in the account you don't want to use. Did you try log out in advance? 🧐

      • Cobie van Gils's avatar
        Cobie van Gils
        Helpful | Level 6
        2 years ago

        Hello Здравко 

         

        You've put me on the right track!
        I seem te stay logged in in de Web connection after hitting the Sign-out button in the App.

        I'm pretty much sure this wasn't the case some time ago (couple of months). Then it was sufficient to just sign-out in the app to be able to connect to a different account.
        Perhaps things have changed in an update?
        Anyway, I can move on! Thanks for your help.

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