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Forum Discussion
Desktop app saying "Reconnecting to the internet. This may take a moment" on Windows 10
A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The messa...
Just to check, can you access the normal https://www.dropbox.com/ site in your browser?
Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?
The custom proxy settings option is off; I tried turning it on/off again, but the problem is not solved.
Jay
Dropbox Staff
Dropbox StaffJust to check, can you access the normal https://www.dropbox.com/ site in your browser?
Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?
Hi Jay!
Thanks to your suggestions I discovered that the issue lies on our company network: by creating a personal connection point from my smartphone I could solve the problem.
We will talk to IT to solve the issue then, since does not seem to be something related to Dropbox.
Thanks a lot!
- Jay
Glad to have helped out with this issue, and I hope that they're able to restore access to Dropbox for your convenience!
- T_theresa_A
Community Manager
Hey FBenitez ! Welcome to the Dropbox Community 👋.
Awesome to see you got to the root of your issue - fingers crossed your IT team can get that connection sorted out soon 🤞.
I’m Theresa, one of the Community Managers here 👩💻. I’d love to hear how you’re using Dropbox in your day-to-day. It’s always cool to learn about different workflows, and who knows, we might have a few tips to make things even smoother for you and your team ✨🤝.
Looking forward to hearing your Dropbox story 💌,
T 😸 (Dropbox Community Manager)
