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Peter Liddel's avatar
Peter Liddel
Explorer | Level 3
2 years ago

problems installing dropbox on Samsung laptop

I am a big dropbox user, and trying to install Dropbox on my laptop. But it won't do it: it offers me the chance to install it via S mode, but then tellls me that is impossible too. Any help grateful appreciated!

Thank you

Desktop
Install
Setting up the apps
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for posting on the forum, Peter Liddel!

     

    What happens exactly if you attempt to download and install the desktop app on your device from this link? Any screenshots you can provide are greatly appreciated. 

     

    Keep me posted for any updates.

    • Peter Liddel's avatar
      Peter Liddel
      Explorer | Level 3
      2 years ago

      Thanks for your reply and advice. Everything works ok: I download the instaler.exe, I allow it to make changes, it initialises, it downloads, the download completes, then after a while of trying to install it tells me that my device is incompatible. IT's odd, because I am running Windows 11 Home (not in S-mode), and I have switched off S-mode in the Microsoft Store. I don't want to download the Dropbox Lite as that lacks the features I need. Any other advice very welcome, and thank you again!

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Peter Liddel, I know this might sound trivial, but can you check again and make sure that these are the steps you followed, to switch out of the S mode? 

         

        Once that's done, can you try to restart your device, please?

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