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Peter Liddel's avatar
Peter Liddel
Explorer | Level 3
2 years ago

problems installing dropbox on Samsung laptop

I am a big dropbox user, and trying to install Dropbox on my laptop. But it won't do it: it offers me the chance to install it via S mode, but then tellls me that is impossible too. Any help grateful...
Desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Yes, this utilizes the ARM architecture so it won't be possible to install the desktop app, but only the S mode one Peter Liddel  

     

    I hope this clears things up! 

Peter Liddel's avatar
Peter Liddel
Explorer | Level 3

Thanks for your reply and advice. Everything works ok: I download the instaler.exe, I allow it to make changes, it initialises, it downloads, the download completes, then after a while of trying to install it tells me that my device is incompatible. IT's odd, because I am running Windows 11 Home (not in S-mode), and I have switched off S-mode in the Microsoft Store. I don't want to download the Dropbox Lite as that lacks the features I need. Any other advice very welcome, and thank you again!

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Peter Liddel, I know this might sound trivial, but can you check again and make sure that these are the steps you followed, to switch out of the S mode? 

 

Once that's done, can you try to restart your device, please?

  • Peter Liddel's avatar
    Peter Liddel
    Explorer | Level 3
    2 years ago

    Thanks for this: I think I am out of S mode: see below for what Store tells me. I'll try restarting now...

     

     

     

     

    • Peter Liddel's avatar
      Peter Liddel
      Explorer | Level 3
      2 years ago

      after restart, same thing happened again. Again, if you have any ideas I am very grateful indeed!

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Peter Liddel, sorry to jump in, but could you clarify your device's processor? Is it an INTEL processor or an ARM one perhaps? 

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