We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MarcASI's avatar
MarcASI
Explorer | Level 3
5 years ago

PDF preview using Windows EXplorer

This is for my work account. We use smart sync at work. Using Windows Explorer if I open a folder I have never been to and there are PDFs present.  I will then click on said PDF.  A preview pops up...
Desktop
Preview
Setting up the apps
Windows
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi MarcASI, thanks for reaching out to us. 

 

Could you send me a screenshot (without any personal information) of what you're seeing, so that I can have a better visual understanding of this?

 

Could you also let me know if this .pdf file is Smart Synced as online-only or local, when you try to preview it?

 

Looking forward to hearing back from you!

MarcASI's avatar
MarcASI
Explorer | Level 3
5 years ago

If i click to preview an item that is not synced It will show a preview of the PDF.  if i then click somewhere else, that file becomes synced.  if i click a synced file i get no preview.  image below file ending in 00001 is a file i have previewed before, 00002 is a file i have not previewed before.  The 00002 does show a preview, for now.  as soon as i click elsewhere and click back that preview is gone, and it will sync for me automatically.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there, could you try reinstalling the Dropbox desktop application to see if this helps? Is your Windows device fully updated on all security patches and so on?

    • MarcASI's avatar
      MarcASI
      Explorer | Level 3
      5 years ago

      All patches installed.  Tried reinstalling dropbox.  No affect.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Does this behavior only occur in the Dropbox folder, or on any other folder on your machine?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!