We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ponge77's avatar
ponge77
Helpful | Level 6
6 months ago

Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time.

I synced dropbox file as offline so all my files saved in local hdd and when I access dropbox files through pc app, it is very slow to move and access among files and folders.

I tried to reset the dropbox app and even my pc hundred times but it lasts only few days and gets back to slowness.

 

Desktop
dropbox business
Windows
  • ponge77's avatar
    ponge77
    6 months ago

    Hi

     

    I figured out finally what was the cause of this slowness of my dropbox.

    I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

    I closed web browser with youtube and the speed of accessing dropbox went up.

    So conclusively its more likely my graphics card problem.

    You can close the case.

    Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey ponge77, let's jump right into this! 

     

    If you locate your local Dropbox folder, right click on it and check its Properties approximately how many files do you see there? 

     

    Also, if you try to quit the app temporarily, and then access the same content do you notice a difference? 

     

    Let me know more, and we'll take it from there!

    • ponge77's avatar
      ponge77
      Helpful | Level 6
      6 months ago

      Hi

       

      I also tried to uninstall dropbox app and test many times but all the same as no change.

      The size of the folder is 78.4GB

       

      Additionally, this messege appeared recently and never goes off or finish in right cornor of bottom taskbar.

       

      Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey ponge77, does this only happen with your Dropbox folder and no other folders on your computer?

         

        Also, if you close the Dropbox app and try to replicate the issue, does it persist?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!