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ponge77's avatar
ponge77
Helpful | Level 6
6 months ago

Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time. I synced dropbox file...
Desktop
dropbox business
Windows
  • ponge77's avatar
    ponge77
    6 months ago

    Hi

     

    I figured out finally what was the cause of this slowness of my dropbox.

    I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

    I closed web browser with youtube and the speed of accessing dropbox went up.

    So conclusively its more likely my graphics card problem.

    You can close the case.

    Thank you

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey ponge77, let's jump right into this! 

 

If you locate your local Dropbox folder, right click on it and check its Properties approximately how many files do you see there? 

 

Also, if you try to quit the app temporarily, and then access the same content do you notice a difference? 

 

Let me know more, and we'll take it from there!

ponge77's avatar
ponge77
Helpful | Level 6
6 months ago

Hi

 

I also tried to uninstall dropbox app and test many times but all the same as no change.

The size of the folder is 78.4GB

 

Additionally, this messege appeared recently and never goes off or finish in right cornor of bottom taskbar.

 

Thanks.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey ponge77, does this only happen with your Dropbox folder and no other folders on your computer?

     

    Also, if you close the Dropbox app and try to replicate the issue, does it persist?

    • ponge77's avatar
      ponge77
      Helpful | Level 6
      6 months ago

      Hi

      I used to keep all the local dropbox files and folders remain, and only try to index them everytime I reset my dropbox app due to slowness issue.

      I suspect that might be the cause so last night I removed all the saved local files and folder and reset my dropbox app from nothing.

      Now it looks ok to me without any remained sync stuff on my taskbar.

      I will keep using it for a while and if it happens again, I will come back to you.

       

       

      Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Okay, ponge77, thanks for keeping us in the loop.

         

        If anything changes, let us know and we'll continue investigating.

    • Doug R.1's avatar
      Doug R.1
      Helpful | Level 6
      4 months ago

      Hi Hannah.  

      I'm having this exact same problem, and when I quit dropbox, I have no problems/delays accessing the local dropbox folder.  The performance is terrific.  Soon as I start dropbox, it takes 20-40 seconds to access folders (and usually its L3 and below).  The main dropbox folder opens fast, and the second level also opens fast, but soon as I go deeper into subfolders, it's taking forever to browse.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Sorry to hear this, Doug R.1. Can you let us know the syncing status and app version of your Dropbox app? 

         

        Is this something you noticed after a specific OS or Dropbox app update?

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