We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Menu bar icon not appearing
I used to be a Basic member but am now a member of a Family Plan. I am not able to get the Dropbox icon on my menu bar on a new Mac - Monterey 12.01. I have quit and trashed the application and have reinstalled a couple of times, but nothing. I can't for the life of me get the icon on my Menu Bar. Does the Menu Bar have a space limitation? I would think not. Any help out there?
Hi skiblues, thanks for joining the Community.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
I'm a paying customer of the 3TB tier of Dropbox. I have been going back and forth with Dropbox support for nearly a month, and they are unable to get my Dropbox icon back in my menu bar. It's exasperating. I have a ton of free menu-bar space.
Since upgrading from Mac OS Mojave on an old MacBook to Monterey on a new MacBook Pro 14, the Dropbox icon no longer appears on my menu bar. I re-downloaded and installed the Dropbox desktop app. That didn't help. And when I try to open the Dropbox app, either from my Applications folder or from the Control Panel, it only opens my Dropbox folder of all my files.
What is going on?
- Megan
Dropbox Staff
Hi Mark Siegel, I'd be happy to look into this for you!
I've merged your post into this thread because it's similar to what the OP mentioned.
Can you take a look at what has already been suggested previously and let me know if you have any questions?
Thanks a bunch!Megan: I just posted a reply in this thread that I found the solution!
I'm not sure if everyone who had the same problem will see it in the thread, so I'm sending this to you as Moderator to make sure it's visible to everyone. This was my post:
I found the solution!
Since the new MacBook Pros (I have a 2021, running OS Monterey) have limited room on the menu bar, I thought maybe if I took off some apps that I don't really need, it would allow room for ones I do -- like Dropbox.
First I went to my Settings, selected "Dock & Menu Bar", and clicked through the list of applications. Each has a "Show in Menu Bar" box to check or un-check. I unchecked a few that I don't use often enough to need them in the Menu Bar.
But... it still wasn't enough. One icon up there puzzled me: One that looks like an old telephone handset, called "Modem". I have no modem hardware or software connected, so it had no use. But that Modem was not listed in the "Dock & Menu Bar" settings. So... how to get rid of it?
I did a Google search and was directed to an Apple Community discussion that had the answer:
https://discussions.apple.com/thread/3330974
The answer is simple:
"Hold down the command key and drag it out of the menu bar."
Which I did. And magically a couple of new icons appeared that used to be on my old Menu Bar... including DropBox! And it works perfectly, just like the old one.
- Jay
Hi skiblues, thanks for joining the Community.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!I followed all the steps in the Advanced Reinstall, but the Dropbox icon still does not appear in my menu bar.
A little background: I replaced my 2017 MacBook Air with a 2023 M2 MacBook Air. I have two Dropbox accounts, and my preferred one had been connected to the Dropbox app. I used Migration Assistant to copy the contents of the old MBA to the new one. Somehow, in the process, the connection to the preferred account was lost, and the Dropbox app connected to my secondary account.
According to what I have read, the solution is simple: Click on the Dropbox icon in the menu bar and select the option to change accounts. But ah, there's the rub. The Dropbox icon does not appear in the menu bar. So I'm stuck.
I am on Dropbox Plus plan. Had 2 iMacs and 1 MBP today drop their sync today Jun 16th 2023: Dropbox icon disappeared from menu bars on all computers and sync stopped. Did the advanced re-install, on the newest (MBP, Monterey) the app crashed after indexing for 10mins. Advanced re-install seems to install an earlier version than DB website. Cleared all previous data with Terminal using DB helpdesk instructions.
Still not working, and the previous offered solution did not solve anything. Dropbox on Activity Monitor "not responding" and not present on Mac OS X Monterey menu bar.- Megan
Hi Studio_BW, sorry to hear about that!
Just wanted to check in with you, and ask if you're still facing the same issue.
Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me.
If it's a different kind of error, a screenshot would be most helpful.
One last thing: is the error happening every time you launch the app or only sometimes?
Keep me posted!
Jay - thanks for getting back to me. So I found out that we are limited to the number of icons in the Menu Bar. I deleted one that I did not need and then the Dropbox icon showed up. So it turned out to be just a space issue on the Menu Bar. I am now all good.
Thanks again.
