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Forum Discussion

skiblues's avatar
skiblues
Helpful | Level 5
3 years ago

Menu bar icon not appearing

I used to be a Basic member but am now a member of a Family Plan.  I am not able to get the Dropbox icon on my menu bar on a new Mac - Monterey 12.01.  I have quit and trashed the application and hav...
Desktop
Dropbox Basic
Dropbox Family
GUI
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Hi skiblues, thanks for joining the Community.

    If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

    Keep me updated with any progress!

     

    Mod note: edited to update link in post. [last updated 2023]

Studio_BW's avatar
Studio_BW
New member | Level 2

I am on Dropbox Plus plan. Had 2 iMacs and 1 MBP today drop their sync today Jun 16th 2023: Dropbox icon disappeared from menu bars on all computers and sync stopped. Did the advanced re-install, on the newest (MBP, Monterey) the app crashed after indexing for 10mins. Advanced re-install seems to install an earlier version than DB website. Cleared all previous data with Terminal using DB helpdesk instructions.

Still not working, and the previous offered solution did not solve anything. Dropbox on Activity Monitor "not responding" and not present on Mac OS X Monterey menu bar.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Studio_BW, sorry to hear about that! 

 

Just wanted to check in with you, and ask if you're still facing the same issue. 

 

Do you get any specific errors when you start-up the app? If so, feel free to share them with us here. You can send the full .txt file back to me.

 

If it's a different kind of error, a screenshot would be most helpful.

 

One last thing: is the error happening every time you launch the app or only sometimes?

 

Keep me posted!

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