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Forum Discussion
Menu bar icon not appearing
I used to be a Basic member but am now a member of a Family Plan. I am not able to get the Dropbox icon on my menu bar on a new Mac - Monterey 12.01. I have quit and trashed the application and hav...
Hi skiblues, thanks for joining the Community.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi skiblues, thanks for joining the Community.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress!
I followed all the steps in the Advanced Reinstall, but the Dropbox icon still does not appear in my menu bar.
A little background: I replaced my 2017 MacBook Air with a 2023 M2 MacBook Air. I have two Dropbox accounts, and my preferred one had been connected to the Dropbox app. I used Migration Assistant to copy the contents of the old MBA to the new one. Somehow, in the process, the connection to the preferred account was lost, and the Dropbox app connected to my secondary account.
According to what I have read, the solution is simple: Click on the Dropbox icon in the menu bar and select the option to change accounts. But ah, there's the rub. The Dropbox icon does not appear in the menu bar. So I'm stuck.
