We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
How Do I Use Dropbox on Windows 11 with a local User account?
When I set up my Windows 11 computer, it created an Administrator Account (called "Owner"). I put the Dropbox folder directly under the C drive instead of under C:/Users/Owner so that it would be ac...
I went ahead and deleted the standard user account. Is it still necessary to do an advanced reinstallation?
Jay
Dropbox Staff
Dropbox StaffHi MarkW1, it looks like you signed onto the forum using a different Dropbox account, since your username is different.
I'd still recommend the advanced reinstallation it to fully remove any traces of the Dropbox program or folder on the administrator account.
Yes - when I signed into the forum in my standard account it caused me to create a user name, but when I sign in under the administrative account or another computer it caused me to create a different user name. Is there a way to merge those, or to delete one and to just sign in using my original user name?
- Jay
The usernames are associated with different Dropbox accounts, meaning you have completely different email addresses.
If you have more than one email address, make sure you're signed into the correct one when using the Dropbox desktop application, and when signing onto the site to post here.
A few issues with Advanced Reinstall (referring to the steps in the article):
#6-7 There is no "Dropbox" folder under "KEY_LOCAL_MACHINE/SOFTWARE". There was only a "Dropbox Update" folder under WOW6432Node.
#8-10 using the "%.....%" search does not pull up any folders. The only referenced folder I found was "Dropbox Update" under Users/Owner/Appdata/Local, which I had to find from scrolling through the folders rather than searching File Explorer using the percent (%) syntax.
The Dropbox install website said to sign in (my account uses my business email), which I did. After installing, when I tried to point to the Dropbox folder (which I had put directly under C instead of the default location) in Advanced Settings, it is stuck. The icons in the box are just spinning. This should have taken a few seconds. And, it appears that Dropbox installed using my gmail account instead of my business account, even though I signed in using my business account. Meanwhile, it's a Saturday and I've told everyone that anyone using DB while I'm doing "deep reinstall" will have conflicted files. Do I uninstall and reinstall again? This is a hot mess!
Someone should rewrite the instructions so that they make sense to a Windows 11 user.
And .... I uninstalled again, followed the Deep Reinstall instructions, reinstalled and made sure it used my business email to sign in again, and it got stuck again trying to point to my Dropbox folder. I had to exit out of the advanced installation box, and go to Dropbox Preferences to under sync to move it to that folder. However, now it returns a message that there is already a Dropbox folder at that location.
So, it looks like my only option now is to uninstall Dropbox again, the delete the folder, and then reinstall Dropbox and have it re-download everything again at that folder.
In other words, Deep Reinstall just made everything worse. And taking up my entire Saturday!
