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Forum Discussion

johnshansen's avatar
johnshansen
Helpful | Level 6
3 years ago

Dropbox Passwords has disappeared from Safari and Chrome

I installer Dropbox manager on my new M1 Max MacBook Yesterday with no problems.

Today its disappeared iin Saqfari and also the poolbar icon in Crome.

 

Tried to reinstallering (inscluding reinstalling Dropbox) with no success.

 

Clicking the button in the desktop app have no effect.

 

PLEASE HELP! Password manager betons your most important app, and now I'm stuck...

Dropbox Passwords
Setting up the apps
  • johnshansen's avatar
    johnshansen
    3 years ago

    in the end Re-installing OS (repair) (half a day old machine!) solved it 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey johnshansen, thanks for bringing this to our attention.

    If you haven't already, can you please restart your computer and check again?

    After restarting, if it's still not there, can you also try reinstalling it?

    Let me know how it goes.
    • johnshansen's avatar
      johnshansen
      Helpful | Level 6
      3 years ago

      Reporting a problem almost all people have resterted as you suggest - why not go into trying to solve the issue?

    • johnshansen's avatar
      johnshansen
      Helpful | Level 6
      3 years ago

      in the end Re-installing OS (repair) (half a day old machine!) solved it 

      • johnshansen's avatar
        johnshansen
        Helpful | Level 6
        3 years ago

        Now a couple of days later the Dropbox Password Manager have disappeared in Safari.

        Repairing/reinstalling macOS Monterey did not fix it this time.

         

        Have to find another solution as lack of password manager is quite impossible for me.

  • mcmart1000's avatar
    mcmart1000
    Explorer | Level 4
    3 years ago

    I'm also having massive issues - support is literally useless and just tell you to restart machine. All my db passwords apps are asking for approval on another device, which is no help. 

     

    It's a horrible password manager to be honest and I'm ditching it if it's this much hassle

  • Henk M.'s avatar
    Henk M.
    Explorer | Level 3
    3 years ago

    Today it's the same here, it disappeared in safari and in firefox on my iMac

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Henk M., what versions of Safari and Firefox are you running on your Mac, and what OS version are you on?

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