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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

lucadc's avatar
lucadc
Helpful | Level 5

Dropbox stopped connecting on login.

I've a new Mac Book Air with Mac OS 14.4.1 and latest version Dropbox desktop app (195.4.4995) with File Provider (but the same problem was already happening before switching to File Provider).

 

I don't have any security apps that might be blocking the connection, like antivirus, VPN etc.

 

Every time I have to quit app and restart it and that's how it works.

 

Important: even with the desktop app closed or connecting, files are synced regularly (maybe is the new File Provider for Mac system).

 

Thank you

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey lucadc, thanks for reaching out to us.

 

Does the issue in this thread seem like the issue you're currently facing or is it something different?

 

Keep me posted.

  • lucadc's avatar
    lucadc
    Helpful | Level 5
    8 months ago

    Thank you, it's exactly the issue. 

    I have to wait a solution, as I read there.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Indeed, lucadc, our engineers are currently looking into this issue.

       

      I've moved our convo to the thread about this issue, so you'll get notified when there's an update.

       

      If you need anything else, let us know!

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