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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Matt_M24, if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app? 

 

I’d like to see if that’ll help you in any way.

Matt_M24's avatar
Matt_M24
Explorer | Level 3
8 months ago

I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the "reconnecting" message. 

The only solution I've found is to quit dropbox and open it up again.  

This is a very recent development as I've been using Dropbox Plus without a problem since 2017. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Matt_M24, I'm assuming that you've checked for any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

     

    Just trying to rule this one out, but I'll also check-in with our team about this, and let you know more. 

     

    • Matt_M24's avatar
      Matt_M24
      Explorer | Level 3
      8 months ago

      Nothing new on my end other than a Windows update last week. I've been using the same wifi connections at various places (home, work, cafes) and same computer. The problem with the app is a new development. 

      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        8 months ago

        Hi Everybody,

         

        Thanks so much for reporting this issue. We've flagged it with our Engineering team, who is currently investigating. We'll let you know when we have an update.

         

        The current workaround is to quit/close the Dropbox application and relaunch it.

         

        Regards,

        Ben

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