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Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Matt_M24's avatar
Matt_M24
Explorer | Level 3
8 months ago

I've also had this issue pop up recently (the last week or so). I know that I recently did a Windows update prior to this issue.

I'm on Windows 10. 
Dropbox v195.4.4995

It happened twice today. Opened my laptop at Starbucks, and I got the "reconnecting" issue. 
Got to work. Opened my laptop, connected to the wifi and got the same "reconnecting" issue.

I have to shut down and reopen dropbox for it to connect. It seems like it's tripping over manually joining wifi, based on what I'm experiencing. 

It's really frustrating, as I use Dropbox to switch between computers and access files only to find out that dropbox isn't syncing because I don't see the updates. 

After years of use and it going fine, this is fairly annoying. I'm concerned at some point that I won't notice, edit a file on different computers only to find that I lost information because it's not syncing. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Matt_M24, if you’re not on a free Basic account with more than 3 devices linked to Dropbox, can you completely uninstall and reinstall the Dropbox app? 

     

    I’d like to see if that’ll help you in any way.

    • Matt_M24's avatar
      Matt_M24
      Explorer | Level 3
      8 months ago

      I reinstalled Dropbox and it is still having the same problem. The issue seems to be that when I manually connect to wifi, it doesn't recognize that I've connected and it gets stuck with the "reconnecting" message. 

      The only solution I've found is to quit dropbox and open it up again.  

      This is a very recent development as I've been using Dropbox Plus without a problem since 2017. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey Matt_M24, I'm assuming that you've checked for any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this?

         

        Just trying to rule this one out, but I'll also check-in with our team about this, and let you know more. 

         

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