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Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
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  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

gabew's avatar
gabew
New member | Level 2

Same issue here with Macbook Air M2 currently on Sonoma 14.4... it's been like this for weeks now. Only works after restarting Dropbox app.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Sorry to hear about this, gabew.

 

Have you tried any of the troubleshooting steps in this thread?

 

Also, if you hover over the Dropbox icon in your menu bar, which version of the app do you see that you have installed?

  • DBJR's avatar
    DBJR
    Helpful | Level 5
    8 months ago

    I've tried all trouble shooting steps. No luck. Do you have a fix?

    • Richard_Oldershaw's avatar
      Richard_Oldershaw
      New member | Level 2
      8 months ago

      We've also had the same issue on our office for the last couple of weeks. I've just found that the SSL inspection (man in the middle) in our Sophos firewall was causing Dropbox to not login. I've added an exclusion for dropbox.com and it's now working.

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