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Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

kkkkkkirk's avatar
kkkkkkirk
Explorer | Level 4

exact same issue here, the only difference is I am constantly on VPN.

dropbox desktop app has been working fine on my PC for years and this started to happen just a couple days ago on both my personal PC and work PC.

have tried 1) turning off firewalls; 2) restart PC; 3) reinstall dropbox but no luck.

 

kolella's avatar
kolella
Helpful | Level 5
9 months ago

exact same issue on mine. MacBook pro M3 with Sonoma 14.4. It happens after a restart and after a long sleep. Only way to make it work again is by completely closing and reopening the desktop app v 194.4.6267

  • Oblique's avatar
    Oblique
    Explorer | Level 4
    9 months ago

    I have the same issue - same config as Kolella

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi everyone, have you already contacted the support team directly regarding this matter?

      • kolella's avatar
        kolella
        Helpful | Level 5
        9 months ago

        I've done it and the help I got was: "Okay. I can suggest an advanced reinstall of the application, this might help with the issue." I've already done a reinstall of the application deleting all of dropbox folders ... plist ... cache ... ~/Library/CloudStorage ... but support insists in sending me those advanced instructions by mail. I'm now waiting for the mail ...

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