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GertFrobe's avatar
GertFrobe
Helpful | Level 6
8 months ago

Dropbox non-admin installation thinks I'm out of disk space and needs admin rights

Windows, non-admin installation. Plenty of space left in my account. Plenty of space left on the computer.   This error message recently appeared on 2 of my 3 computers.   There's plenty...
Desktop
Error Messages
Install
Storage space
Windows
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hi GertFrobe, and welcome back to our forum. 

 

In general, please keep in mind that the Dropbox desktop app requires admin privileges to run with full functionality on your computer. 

 

Can you send me a screenshot of your available hard drive space, so that I may have a visual? Also, how much space are you using on your Dropbox account based on the info showing here?

 

What’s the exact OS version of the device on which you’re having this issue? 

 

Keep me updated.

GertFrobe's avatar
GertFrobe
Helpful | Level 6
8 months ago

This is happening on 3 computers. Two are Windows 10, and the other is Windows 2019. Here's the information from one of the Win10 computers.

As requested, here's a screenshot of the available hard drive space. There's obviously more than enough free space. The other 2 computers have even more free space.

  • GertFrobe's avatar
    GertFrobe
    Helpful | Level 6
    8 months ago

    Also:

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey GertFrobe - sorry to jump in here and thanks for the additional information.

       

      Could you let us know the exact version and status of the app as shown in your system tray on the affected devices?

       

      You can find the latest, stable one on this page, if needed. 

      • GertFrobe's avatar
        GertFrobe
        Helpful | Level 6
        8 months ago

        194.4.6267

        195.4.4995

        Both versions have this problem.

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