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donawalt's avatar
donawalt
Collaborator | Level 9
9 months ago

Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed

This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is moving Dropbox to a new secure location (which seems to be CloudStorage under Library - but it's already there!) - adds Dropbox to the left pane of Finder - and it's already there. It seems to want to add the Finder extensions, but they don't show up - even though Dropbox has Full Disk Access permissions under Files and Folders (Settings/Privacy & Security). When it's done, it still shows this exact same status with a badge on my menu bar:

Some days I have done this 3 or 4 times - same cycle. I end up just clicking "Not Now" to get rid of this.

Is this broken? Something wrong on my end? It's very annoying!

 

I am on Dropbox Essentials - MacBook Pro M3 Max - Sonoma 14.3.1 - Dropbox v 193.4.5594

Desktop
Mac
Notifications
Setting up the apps
  • donawalt's avatar
    donawalt
    9 months ago

    Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Sorry to hear this, donawalt. Let’s have a look. 

     

    What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there.

     

    Also, what’s the current syncing status of your desktop app? 

     

    Let me know, and we’ll take it from there.

    • donawalt's avatar
      donawalt
      Collaborator | Level 9
      9 months ago

      Nancy thanks for the reply! Here are 2 screen shots, showing the folder location, the request to again do Dropbox for MacOS File Provider, and then showing all files are sync'd:

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi donawalt, thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail.

    • donawalt's avatar
      donawalt
      Collaborator | Level 9
      9 months ago

      Nancy any feedback "Take it from there" from the info I gave you?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hi again, donawalt! What you can perhaps try as an extra step is to quit the Dropbox app, restart your computer, and relaunch Dropbox.

         

        The reason why Jay suggested logging a ticket instead is because, unfortunately, we don’t have account visibility on the forum, so we can’t see details of your Dropbox account that would help us pinpoint what may be happening. 

         

        If what I suggested above doesn’t help still though, let me know and I’ll check if there’s something else that we can try.

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