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donawalt's avatar
donawalt
Collaborator | Level 9
9 months ago

Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed

This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is mo...
Desktop
Mac
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Setting up the apps
  • donawalt's avatar
    donawalt
    9 months ago

    Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Sorry to hear this, donawalt. Let’s have a look. 

 

What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there.

 

Also, what’s the current syncing status of your desktop app? 

 

Let me know, and we’ll take it from there.

donawalt's avatar
donawalt
Collaborator | Level 9
9 months ago

Nancy thanks for the reply! Here are 2 screen shots, showing the folder location, the request to again do Dropbox for MacOS File Provider, and then showing all files are sync'd:

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi donawalt, thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail.

    • donawalt's avatar
      donawalt
      Collaborator | Level 9
      9 months ago

      Thanks Jay , but no thanks. It's broken, and I don't have time to deal with this. I don't think vendors understand that we have jobs to do, and the last thing I need is spending time on something like this. If you can fix it great. If there is something I can do to fix it, great - let me know. Otherwise, don't put me through a support session, I'll just keep saying "Not now". If it gets too burdensome I'll move on the something else, there are choices. I would strongly suggest submitting this as a problem for your software/engineering group to sort out. Very disappointing that this works so poorly.

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