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donawalt's avatar
donawalt
Collaborator | Level 9
9 months ago

Dropbox keeps asking me to install the MacOS for File Provider update, but it's already installed

This thing just runs in a cycle! I get a notice that it's available, so I start - it seems like it does a partial reinstall - asks me the re-log in - re-verify folders I am syncing - it says it is mo...
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Setting up the apps
  • donawalt's avatar
    donawalt
    9 months ago

    Thanks Nancy , I quit Dropbox and restarted, no sign of it yet I'll let you know here if I encounter any problems!

donawalt's avatar
donawalt
Collaborator | Level 9

Nancy thanks for the reply! Here are 2 screen shots, showing the folder location, the request to again do Dropbox for MacOS File Provider, and then showing all files are sync'd:

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi donawalt, thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter in more detail.

  • donawalt's avatar
    donawalt
    Collaborator | Level 9
    9 months ago

    Thanks Jay , but no thanks. It's broken, and I don't have time to deal with this. I don't think vendors understand that we have jobs to do, and the last thing I need is spending time on something like this. If you can fix it great. If there is something I can do to fix it, great - let me know. Otherwise, don't put me through a support session, I'll just keep saying "Not now". If it gets too burdensome I'll move on the something else, there are choices. I would strongly suggest submitting this as a problem for your software/engineering group to sort out. Very disappointing that this works so poorly.

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