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Forum Discussion

thelwang's avatar
thelwang
Helpful | Level 7
3 years ago

Dropbox iOS app taking up 1.3GB of local app data storage but no offline files?

  As you can see in the screenshot, the Dropbox iOS app is taking up 1.37GB of space in app storage alone. But I have no offline files. Things I've done:  Made sure that I have ZERO fi...
Mobile
Storage space
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for bringing this to our attention, andherand. 

     

    From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct? 

     

    In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no files uploading before that), uninstall the Dropbox app, restart your device and then, reinstall Dropbox. 

     

    After that, please try to upload a few files to the app and let me know if you’re still having the same issue.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, andherand. 

 

From what I understand, it’s the Dropbox cache that keeps taking up space from your device, even after the upload is complete, correct? 

 

In this case, here’s what I’d like you to try as a test; clear the app’s cache via the app settings (just make sure there are no files uploading before that), uninstall the Dropbox app, restart your device and then, reinstall Dropbox. 

 

After that, please try to upload a few files to the app and let me know if you’re still having the same issue.

andherand's avatar
andherand
New member | Level 2
2 years ago
That worked. I got back my 2 gb of wasted space. thank you
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Happy to hear that! If you need any further help, feel free to ping me.

    • Josh62's avatar
      Josh62
      New member | Level 2
      6 months ago
      Hi, just read this thread from 2 years ago.

      It’s now 2024 and the exact same problem has been identified as 2 years ago. Cache clearance does nothing, the terrible solution of having to completely delete and reinstall the application does work. But surely this needs a fix. I am running the most up to date IOS and App version.

      Could you please let me know if a proper solution has been generated yet/if this has been taken on board as an issue and not just a “delete and reinstall” solution?

      Cheers.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hi Josh62, if you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate this in more detail. 

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