You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
kaFxo3-zigkad-nerxyb
8 months agoExplorer | Level 3
Over storage limit
Hi!
Dropbox has been sending me emails to upgrade my account. It seems that I am over the storage limit.
Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?
Many thanks,
Janz
kaFxo3-zigkad-nerxyb wrote:...
Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?
...
You can check this out here. See what's unusually engaging space capacity and do sanity it (and remove all unneeded).
Hope this helps.
- ЗдравкоLegendary | Level 20
kaFxo3-zigkad-nerxyb wrote:...
Please can someone tell me how to check this out so that I can get back to the amount of storage that is available to a free account?
...
You can check this out here. See what's unusually engaging space capacity and do sanity it (and remove all unneeded).
Hope this helps.
- kaFxo3-zigkad-nerxybExplorer | Level 3
Thank you! 😊
- kaFxo3-zigkad-nerxybExplorer | Level 3
Thank you! I did what you said and it shows that I am using 2 GB out of 3.5 GB. I therefore can't understand why Dropbox is telling me that I'm over the limit on its site.
- ЗдравкоLegendary | Level 20
Hm..🤔 In such a case you are not over limit.
Are you sure the message tells you that your are over limit or just warn you that you may get over limit? 🧐 Such warns are possible when you are engaging rapidly account capacity.
Other thing, that may push you in confusion, is when you have more than one account. Sometimes people unintentionally create alternative account(s) and again unintentionally put there lots of things. So, when such a message comes up, some people are going to look on exceeding capacity engagement of wrong account (where everything is Ok). Do you do such things by any chance? Check this out - letter by letter your account email everywhere you have used it (on you desktop, laptop, tablet, phone, etc.). Even a single dot on wrong place can be the reason!
Good luck.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!