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bbethel's avatar
bbethel
Explorer | Level 3
4 years ago

Dropbox.exe - Bad Image

I keep getting this pop up error message when my computer starts up or if I try to open the Dropbox App: Dropbox.exe - Bad Image C:\WINDOWS\SYSTEM32\security.dll is either not designed to run o...
Desktop
Error Messages
Setting up the apps
Windows
bbethel's avatar
bbethel
Explorer | Level 3
4 years ago

Hi Walter, thanks for your response! I have tried this and I am still getting the same error. I d/l'd the offline installation, turned off wifi, uninstalled AV software, installed the Dropbox app and when I went to open it, same error message... 

Did I miss a step or do something incorrect?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey bbethel, could you send us a screenshot of the error message by any chance? 
    • bbethel's avatar
      bbethel
      Explorer | Level 3
      4 years ago

      Hey Lusil , see below:

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi bbethel, are you certain that the download of the Dropbox desktop application was successful?

        Could you try downloading it using a different browser? 

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