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Forum Discussion
Dropbox.exe - Bad Image
Hello,
When I've loaded up my laptop today the first image is what I saw. When clicking on the desktop icon the pop up would also appear. I have since uninstalled the application (shown in image 2) however it still appears which is shown in the last image. Having run a virus scan, nothing was found. Does anybody know why this is happening or how to resolve it?
Hi,
When I loaded the laptop up today, initially I got the same pop up as in the first image, although when I tried to follow the steps, I tried opening the desktop application and it seemed to work fine. I restarted the laptop and had no pop-up and has opened up fine. Thank you though for the help.
- Jay
Dropbox Staff
Hi anthughes, thanks for messaging today!
In order to ensure that the Dropbox desktop application is fully uninstalled, could you try the steps in the advanced reinstallation article without reinstalling it?
Keep me updated with any progress!
Hi,
When I loaded the laptop up today, initially I got the same pop up as in the first image, although when I tried to follow the steps, I tried opening the desktop application and it seemed to work fine. I restarted the laptop and had no pop-up and has opened up fine. Thank you though for the help.
