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Forum Discussion
dropbox.com is not available via the Internet provider, but OK via mobile
Hi,
I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed.
Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data.
I've tried to connect to www.dropbox.com - no way. Timeout.
Various browsers (Chrome, FF, Brave), different PCs and OSes (Window10, Linux Mint), at last, even my neighbor from his ones - to no avail.
But when I've used the modem connected to the Internet via mobile provider - I've got success. Actually this message is composed in this way.
Yesterday my ping www.dropbox.com returned success, today - not. Similarly, yesterday I could trace the route till 162.125.72.18, but today this is broken too.
My provider cannot help me, they say.
I'm desperate. Any help appreciated!
Today's trace route has the last successful IPs:
91.204.213.201
213.248.84.106
and then * * * a lot of times and timeout
But, once again, yesterday the routing was OK till the dropbox.com
- Walter
Dropbox Staff
Hey d is, sorry to hear you're having issues with connecting to our website.
Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website?
Have you made sure that this is not caused by an antivirus or a firewall?
Keep us in the loop!
Hi Walter,
Thank you for replying!
The message is simple and it varies with the browser. But the common idea is: not connected due to timeout.
E.g. FF says:
The connection is timed out
This site can't be reached
Chrome:
www.dropbox.com took too long to respond
An error occurred during a connection to www.dropbox.com
Please note, the Dropbox client fails to connect as well. No error messages, just no sync.
No firewalls, no anti-viruses on my Linux PCs.
My neighbor has the same results on the Windows one.
Hello, Our company is an internet provider in a small town in Ukraine. From May 30, 2022, your resource is no longer available for our entire pool of IP addresses.
IP 195.250.47.0/24
AS59602Please provide a reason.
Our email is [removed per the Community's Guidelines]
In addition to the war that is taking place in our country, your lack of attention to our problem is still lacking.
Sincerely, Director of Forpost LLC
Malovatsky Andrey.My IP adres was blocked by dropbox.How to solved this problem?
- Walter
Hey Mavamaks, sorry to hear you're having issues with this.
I just merged your post under this thread as they seem similar.
Can you please let us know if you've contacted your ISP about this and where exactly you're located at the moment?
Any additional information is more than welcome!
- Hi, thanks for your reply. Yes , my situation is the same. I call my provider, they can connect with dropbox.com , but I cannot . They say me that problem with communication dropbox and my home IP address. I can connected in my dropbox account via mobile net only. I am from Ukraine ip 194.54.163.183
Hi there!
Last week there seems to be a major issue in Ukraine accessing Dropbox website and sync problems.
Me any my colleagues are experiencing them on different devices and in different networks.
Using VPN helps though, so I was wondering, if there might be any traffic problems to Ukraine from the Dropbox side?
