We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

d is's avatar
d is
Explorer | Level 3
3 years ago

dropbox.com is not available via the Internet provider, but OK via mobile

Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to w...
Account Access
Security
Setting up the apps
Web
  • Walter's avatar
    Walter
    3 years ago

    Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey d is, sorry to hear you're having issues with connecting to our website.

 

Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website?

 

Have you made sure that this is not caused by an antivirus or a firewall?

 

Keep us in the loop!

d is's avatar
d is
Explorer | Level 3
3 years ago

Hi Walter,

Thank you for replying!

The message is simple and it varies with the browser. But the common idea is: not connected due to timeout.

E.g. FF says:

The connection is timed out

This site can't be reached

Chrome:

www.dropbox.com took too long to respond

An error occurred during a connection to www.dropbox.com

 

Please note, the Dropbox client fails to connect as well. No error messages, just no sync.

No firewalls, no anti-viruses on my Linux PCs.

My neighbor has the same results on the Windows one.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey d is, may I ask if you've also tried another wifi network or if you've contacted your ISP again to ask for more information about this? 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!