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Forum Discussion

d is's avatar
d is
Explorer | Level 3
3 years ago

dropbox.com is not available via the Internet provider, but OK via mobile

Hi, I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed. Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data. I've tried to connect to w...
Account Access
Security
Setting up the apps
Web
  • Walter's avatar
    Walter
    3 years ago

    Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Mavamaks, sorry to hear you're having issues with this.

 

I just merged your post under this thread as they seem similar. 
 

Can you please let us know if you've contacted your ISP about this and where exactly you're located at the moment?

 

Any additional information is more than welcome!

Mavamaks's avatar
Mavamaks
Explorer | Level 3
3 years ago
Hi, thanks for your reply. Yes , my situation is the same. I call my provider, they can connect with dropbox.com , but I cannot . They say me that problem with communication dropbox and my home IP address. I can connected in my dropbox account via mobile net only. I am from Ukraine ip 194.54.163.183
  • fraserka's avatar
    fraserka
    New member | Level 2
    3 years ago

    So I have a colleague in Ukraine ... we was able to get on Dropbox on 5.31 ... but was unable to get on today (not even when I sent him a link to upload to).   Anyone found a work aroud?

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

      • Mavamaks's avatar
        Mavamaks
        Explorer | Level 3
        3 years ago

        Hi, I did it .Every thing is working.Thanks!

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