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Forum Discussion
Desktop app saying "Reconnecting to the internet. This may take a moment" on Windows 10
A few days ago Dropbox Desktop (Basic plan) stopped synchronizing with the cloud: neither files that I update in my computer are uploaded nor files that other upload into the share folders. The messa...
Just to check, can you access the normal https://www.dropbox.com/ site in your browser?
Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?
Hi Jay, thanks for your quick answer.
Nothing to my knowledge has changed over the weekend, and it worked before. I have no VPN or proxy, no other antivirus is being used. I do not think that anything from the router has being changed either.
I tried closing and opening Dropbox again, re-starting the PC and re-installing Dropbox; no success.
Jay
Dropbox Staff
Dropbox StaffCould you check the proxy settings in the Dropbox desktop application preference by using these steps?
Could you try setting it to 'No proxy' to see if this helps?
The custom proxy settings option is off; I tried turning it on/off again, but the problem is not solved.
- Jay
Just to check, can you access the normal https://www.dropbox.com/ site in your browser?
Could you try these steps to help locate the issue, namely checking the date/time and disabling any security software. Are you on a personal or company-network?
Hi Jay!
Thanks to your suggestions I discovered that the issue lies on our company network: by creating a personal connection point from my smartphone I could solve the problem.
We will talk to IT to solve the issue then, since does not seem to be something related to Dropbox.
Thanks a lot!
