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Paul Lindquist's avatar
Paul Lindquist
Explorer | Level 3
2 years ago

Can't find my business files on desktop app

I have  a personal Dropbox account as well as a business account. Through the web interface, I can access files from both accounts, but from the Desktop app in Windows File Explorer, I can only acces...
Desktop
dropbox business
Multiple Accounts
Setting up the apps
  • Paul Lindquist's avatar
    Paul Lindquist
    Explorer | Level 3
    2 years ago

    Thanks, now it works. 🙏😀

  • CammryL's avatar
    CammryL
    New member | Level 2
    11 months ago

    Hi. I'm having this same problem. 

    However, my accounts ARE linked. I have access only to my personal folder on my desktop and none of the business files. Do I have to be the account manager on the business account or how does that work?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hey CammryL - sorry to hear about this.

       

      Could you clarify what Dropbox plan  you are on your business account?

       

      Do you see the option to connect another account in the app's preferences under the Account tab? 

      • CammryL's avatar
        CammryL
        New member | Level 2
        11 months ago

        Hi Walter. 

        It appears I'm on a Business Trial Plan. 10 TB. Will that affect my ability to access my folders from my desktop?

        As I stated earlier, my accounts are already linked.

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