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Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4
5 months ago

My computer backup files went missing after our Business team account was closed

As per support ticket #23762350 (opened 19 May, no answer for 3 weeks), my MacBook Pro desktop, documents and downloads folders were wiped and made inaccessible when my employer moved to close our bu...
Computer Backup
dropbox business
Offboarding
Restore
  • Nancy's avatar
    Nancy
    4 months ago

    I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!

     

    For anything else, don’t hesitate to give us a nudge.

Carlie_CommonState's avatar
Carlie_CommonState
Explorer | Level 4

Nancy and Hannah you beauties! We just got all the files back from your colleagues, I can't thank-you enough for following up. Seriously grateful for the swift responses and reassurance. My Desktop is still not firing yet but Documents & Downloads are functioning again and I'm relieved to have the file admin burden lifted.

Best,

C

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

I’m really happy to hear this, Carlie_CommonState, and that we were even a bit of help in this situation!

 

For anything else, don’t hesitate to give us a nudge.

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