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Multiple Accounts
7 Topics
change user on desktop app (PC Win 10)
I have two accounts, and have recently transferred most of my files from one to another where I have more storage. Unfortunately, that is not the account that exists in my desktop app, and thus my files aren't syncing properly. As a precaution, I copied all my current files to a separate desktop folder, but I don't want to work on any of them until I get the sync linked to the correct account. So far, I have tried logging out of my old account and reinstalling the desktop app. The old account had a temporary larger storage space, but that has expired. How do I change the linked account on my desktop? Do I have to uninstall the app and delete my old account and then reinstall the app with the second account the only one active? I don't want to work on any of those files until I can sort out the sync problem.Solved5.5KViews0likes8Comments
Can't find my business files on desktop app
I have a personal Dropbox account as well as a business account. Through the web interface, I can access files from both accounts, but from the Desktop app in Windows File Explorer, I can only access my personal files. How do I get access to my business files thhrogh the Desktop app?Solved2.5KViews0likes8CommentsHow do I migrate my business dropbox folders to my personal dropbox
Hello I have two Dropbox accounts, business, and personal Dropbox Plus. My folders are all in the business account which I no longer use and I wanted to change the expired account to a Dropbox Plus plan, however, I accidentally logged in and signed up for the Dropbox Plus on my Google address. Now my folders are in the wrong account and I have already paid for the year. How do I get the business account folders and all my files into my personal account? then close down the Dropbox business which I am done with - is this all possible, or would it be possible for Dropbox to change my email adSolved784Views0likes1Comment
Lost Dropbox on Android phone
Hi I have Dropbox Business on my Desktop. Until this morning I also had it on Android phone. However the phone had not updated (sync) with Desktop and so I removed and re-installed Dropbox on phone. Problem is- it has installed the basic Dropbox, with no visible files, and I do not know how to link it back to the Desktop version. Thank youSolved991Views0likes7Comments
Two Accounts - App Support Needed
I have had a dropbox account for 10 years. I have the app on my PC so that when I open up a document and click "save as", my dropbox comes up as a "my computer" results and I save right to it, like a c drive. I now have a new dropbox account for a separate business. It was set up using the dropbox website, but I cannot get it on the app like my other account. I am not interested in saving to my hard drive and then having to upload the document to the website under this new account, so that my team can access it - that is double work. I want this new account to also be a shortcut via the dropbox app on my PC, so that when I, for example, create a word doc and click "save as" I have the options of both dropbox accounts to choose from. These are two separate businesses with different shared parties so I do not want them to be merged in a way that folks that are sharing from one organization, can see the files from the other organization. This is a complicated problem to me - why can't I phone someone or even live chat? The bot is useless. I need a real person's help because I am not great with tech. Has anyone done this before and might help me?319Views0likes1Comment
Dropbox desktop app - adding personal account as separate folder
Hello - I have a business account and a personal account. I would like to see both separate dropbox accounts as folders in mac Finder. I currently can only see one - how can I add another dropbox folder to Mac Finder? Thank youSolved2KViews0likes1Comment
