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zorvek's avatar
zorvek
Helpful | Level 6
2 years ago

Can't Clear Notification Icon

Dropbox v171.4.182. Windows 10 with all updates.

 

Dropbox icon in tray shows 1 notification. I have gone to notifications and cleared all of them - none remain. Quit and restarted Dropbox. Rebooted computer. Dropbox icon continues to show 1 notification.

 

Help!

 

Kevin

  • I resolved this by unlinking my group account from my personal account.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey eB_43 - sorry to hear about this.

     

    Could you please clarify your device's OS version and the version of the Dropbox mobile app?

     

    Have you tried clearing the app's cache since you first noticed this by the way?

  • eB_43's avatar
    eB_43
    New member | Level 2
    Having the same problem but on my phone…notification icon popped up and won’t go away!
    😕
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi zorvek, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the notifications tab in the Dropbox desktop application, along with all the tabs visible there such as sync history, activity (You and Shared), while hiding any personal information?

     

    This will help me to assist further!

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