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zorvek's avatar
zorvek
Helpful | Level 6
2 years ago

Can't Clear Notification Icon

Dropbox v171.4.182. Windows 10 with all updates.   Dropbox icon in tray shows 1 notification. I have gone to notifications and cleared all of them - none remain. Quit and restarted Dropbox. Reboo...
Desktop
Dropbox Basic
Notifications
  • zorvek's avatar
    zorvek
    2 years ago

    I resolved this by unlinking my group account from my personal account.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

I just sent you an email zorvek!

 

I'll see you there!

zorvek's avatar
zorvek
Helpful | Level 6
2 years ago

I resolved this by unlinking my group account from my personal account.

  • CelticLass's avatar
    CelticLass
    Explorer | Level 4
    2 years ago

    I don't have a group account--whatever that is--so can't "unlink." Still a red icon in my dropbox app.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey CelticLass, if I understand correctly, you seem to have an unread notification on your Dropbox icon, even though you don't.

     

    Can you please let us know if you've tried any of the other troubleshooting steps in this thread and how it went?

     

    What is your OS version and your Dropbox version and sync status?

     

    You can see the latter, by hovering over the Dropbox icon in your system tray/menu bar.

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