Forum Discussion

Helpful | Level 6

2 years ago

Can't Clear Notification Icon

Dropbox v171.4.182. Windows 10 with all updates.

Dropbox icon in tray shows 1 notification. I have gone to notifications and cleared all of them - none remain. Quit and restarted Dropbox. Rebooted computer. Dropbox icon continues to show 1 notification.

Help!

Kevin

Desktop

Dropbox Basic

Notifications

zorvek
2 years ago
I resolved this by unlinking my group account from my personal account.

Jay
Dropbox Staff
2 years ago
Hi zorvek, thanks for bringing this to our attention.

Could you attach a screenshot showing the notifications tab in the Dropbox desktop application, along with all the tabs visible there such as sync history, activity (You and Shared), while hiding any personal information?

This will help me to assist further!
- zorvek
  Helpful | Level 6
  2 years ago
  - Megan
    Dropbox Staff
    2 years ago
    Hi zorvek, there seems to be a new stable build, can you try to install that and let me know if you still face this issue?
eB_43
New member | Level 2
2 months ago
Having the same problem but on my phone…notification icon popped up and won’t go away!
😕
Walter
Dropbox Staff
2 months ago
Hey eB_43 - sorry to hear about this.

Could you please clarify your device's OS version and the version of the Dropbox mobile app?

Have you tried clearing the app's cache since you first noticed this by the way?