We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
gabriel_nemeth
4 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
- EmiogluNew member | Level 2
I can't install the program and the following information appears: A secure connection to dropbox could not be established because the date and dropbox settings on your computer are incorrect. However, the date setting on my computer is absolutely correct, since the date and time are set automatically.
- Nuno SacramentoExplorer | Level 4
I'm having the same problem here too.
I have signed in at my Dropbox accout/site aparentely without problem.
Can you help? I'm not an informatics expert...
- NatsDBNew member | Level 2
Does anyone have a fix for the error - Cannot establish a secure connection, incorrect date & time after dropbox update to 111.4.472? I have tried all the troubleshooting but still no luck
- valiantkingsNew member | Level 2
I am also having this problem.
Time & Date is fine, and have followed any other instruction.
Surely this is a problem with the Dropbox server?
- olaabNew member | Level 2
I have still problems with can't get a secure internet connection
No problems from the mobile who is on the same network . No other cloud services has this problem .
- Dimitris3New member | Level 2
Hi, suddenly my dropbox app stopped working on my pc. It appears this message "can't establish a secure internet connection".
I cheked the time, i disabled anti virus, i reinstall dropbox .. but nothing happened..
can you help??
- LiorTNew member | Level 2
In the last two days I have been experiencing this problem with the Dropbox app in my desktop.
Nothing has changed in software or hardware I am normally using.
I have tried the following:1. Check my pc time/date settings.
2. Connect with a different router.3. Reboot pc and router.
4. Disable the firewall.
5. Disable ESET antivirus.
Nothing of the above have helped to solve the problem.
What else can I do?
In pc that I use at home, the dropbox app works. - ashley_ucilNew member | Level 2
My laptops Dropbox app isn't working - the icon is greyed out and it has this error message at the bottom: 'can't establish secure internet connection'.
I've tried un and reinstalling the app and each time it says my laptops dates and time is incorrect. I have checked the date & time in both the general and system settings (via Command Prompt for the second), I've checked the proxy settings in Dropbox, I've tried pausing my antivirus and have checked there's no firewalls blocking it.
I've also tried various Command Prompts and restarted my laptop several times. Has anyone else had this issue?
It was working fine until today unfortunately!
- kellygirlExplorer | Level 3
I am having this EXACT problem since last night. I've tried reinstalling multiple times. WTH?
- Steven33New member | Level 2
Well, I have exact the same issue. Looks like a huge bug in Dropbox. Very annoying!
- Marghe_HP_DropExplorer | Level 4
Ho lo stesso problema con l'ultima versione dropbox, 111.4.472, ho un hp con l'ultima versione di windows 10.
Ho provato a seguire tutte le indicazioni riportate online senza ottenere risultato.
Come posso mantenere stabile la vecchia versione, che funziona correttamente, senza che si aggiorani a quella nuova continuamente?
Grazie
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!