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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
I wish this was some sort of joke but apparently Dropbox is sunsetting the "unlimited" Advanced plan and forcing existing users to adapt or eventually pay more for extended storage.
To say we are disappointed would be an understatement. We rely heavily on this "as much as space as you need" plan and pay quite a bit of money for it. And now, that all goes away on Nov 1st, that is unless we want to pay more of course.
Our company is one of those in which we use more than 35TB which means we will be forced to find alternative solutions. We always spoke highly of Dropbox and their ability to stay true to their word. I understand doing this for new accounts but existing accounts should at least maintain their current available space.
ehcropydoc More than 35TB per user? Dropbox has been careful to keep making that distinction. Not that it makes it helps much, but affects how you are affected.
Hello community,
I have been a Dropbox user for the past 2+ years. Initially I had the family plan. Now I decided to upgrade the service to Advanced edition as suggested by Dropbox support team.
Before I purchased, I mentioned to Dropbox that I needed about 80TB indefinitely for the lifetime of membership(NOT 80TB/year). I was told Dropbox will increase the storage as I use. Based on it, I went ahead to purchase the Advanced plan with 5 user licenses. 3 weeks later as I was uploading the files to my team, I was notified the storage is full and need to contact Dropbox to increase it!! When contacted the support, I was told I have to wait until Sept 18th 2023 to add just 1TB. In addition I was also told only 1TB/month allowed!!
I purchased Dropbox advanced based on dropbox support teams information. I told them what exactly needed before the purchase. And after the purchase I spent tons of time setting up the Dropbox, Teaching my team how to use, Upgraded my backend so the data is current and accurate to Dropbox, Uploaded about 25TB content over 2 weeks, also upgraded the internet to support faster upload and downloads; Only to know, they won't give me anymore space!!
I tried to reach out to the CEO of Dropbox, via FaceBook messenger, Email and LinkedIn. But there is no response what so ever!! Their support has no escalation to resolve a matter!! No matter how many times you tried to explain your issue, each time I get exact scripted message as a reply!!
I feel, lost, betrayed and facing challenges financially and mentally to find answers and to run my business!!
So, are you guys facing the same issue recently? What would you guys do? I am seeking help to rectify this issue! Thank you!
- Unfortunately, the Dropbox Advanced plan with *as much storage as needed* is no longer offered, it had been changed to a minimum of a 3 user account with 5TB/each giving the team 15TB total to use. You can purchase additonal data as needed on that plan. The only other provider left with unlimited data is Box.com , but due to each plans seperate data limits, you would have to setup rclone and use chunker. Or, if your installing the client on each users PC, you would have to pick a plan that has a high enough single storage limit for your biggest files. Once the app is installed on the clients PC's, it essentially works the same as DB.
- Business Advanced maxes out at 1000tb, correct?
And does it cost additional to add more TB after the first 15tb?- DBXCommunity
Community Manager
- Hello, you keep saying “Active licenses” or “Active users”. I am a one person company, I have only activated one user out of three. Will I not even get 15 tb? What do you mean ”active”, will you remove my data if I don’t log in often enough? I hope you realise that with the changes Dropbox Advanced is extremely expensive and if I inly get 5 tb for only having 1 active user then why would I use advanced at all?
I am being told this is limited to 1TB every 30 days now
@DBXCommunity what restrictions will be on those with less than 35TB per user. Specifically, if they are at 35TB and delete 5TB are they allowed to substitute 5TB old files with new files? Or do you loose it if you delete it. That is existing storage is effectively read only and we can only grow new storage by 1TB per month.
- I had the chat all on time, we will be able to increase the storage by 1 TB per month ( included in your subscription) then you can increase by buying additional TB for 10 euros pr TB from November
Hi all, after consulting with a sales employee who ensured me, that "as much storage as I need" means "unlimited storage", I purchased Dropbox Advanced (now only 3 users for now). Now I started uploading data (intending to use Dropbox as backup for corporate data) and it stops after roughly 5 TB, telling me that I am out of space. When I log into another of the accounts: same thing.
Now I text the support and they say that I can only increase the storage by 1TB per month and user?? That is VERY far away from the claim "as much storage as you need". Is it really that way? Why is Dropbox wasting my time with false Advertisements?
I hope you are well. I am reaching out to you today as I have encountered an issue that concerns me regarding my Dropbox Advance subscription.
Upon signing up for the subscription, it was indicated that I would have access to all the space I needed, which perfectly matched my storage requirements. However, I am noticing that despite this commitment, I am currently limited to 35 TB of storage space.
I am wondering if this is normal and if other community members have also encountered this limitation. Could anyone shed light on Dropbox's current policy regarding adding space to subscriptions, particularly within the Dropbox Advance subscription?
I greatly appreciate your shared experiences and knowledge, and I am open to any suggestions or information you may have on this matter. My goal is to understand whether this limitation is an exceptional situation or if others have faced the same issue.
- My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isn’t working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and can’t handle the requests for space. This “as much space as you need” always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. I’m paying $100 per month for this service and have now learned they’ve capped space and will only add a max of 1TB per month. So I’m paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. I’m looking into other backup options for my video files and I’ll be requesting a full refund from Dropbox…once the chat is back up
i really dont mean to side at all remotely in favor of dropbox here as i have also been affected by the storage lockdown out of the blue with zero notice or communication - but following this thread for awhile it seems that there are probably a small % of accounts that are using dropbox as a backup or mass cheap cloud storage and not using it as a platform with its many collaborative features etc. people mentioning PB of space etc - potentially seems that a few are ruining it for the many. that being said dropbox should have defined clear outlines for its "unlimited" storage and should be handling this better.
rclone integrates with many other services which are very inexpensive. azure archive tier for example
Hello,
I'm currently using the Business Advanced plan.
Not long ago, I was limited to 10TB every two weeks, but now I'm limited to 1TB per month.Initially, I was told this was a temporary policy, but I'm still getting the same answer without any further information being shared.
I'm starting to doubt whether calling it a "temporary policy" was indeed truthful.Does anyone have any other information related to this policy?
Thank you.
When I got the business advance plan at begining this year, I thought it was unlimited storage. Now they are restricted us for 1tb PER month...
I tried to contact the sales department, Joe the sales told us the enterprise plan yearly is going to be $900+. Then I find out the business advance plan I paid was 1200$+ a year. So I told him we are happy to go to the enterprise...
Then he disappeared(NO RESPONSE TO MY EMAILS)! We got stuck! Right now the business advance plan does not allow us to upload anymore....and we have no way to upgrade....My business is stopped working for a week now...
CAN SOMEONE HELP ME!!!!
Hello
i have a businens advance account
I've been talking to support since yesterday, and they keep telling me that they can't give me more space until the end of the month, because they had an increase in requests because of I don't know what with Google drive
I realized that there is a problem, no communication was made, I found out myself because the account frozeI got a reply from Violet from Advance service, telling me that I can also withdraw the account and get a refund
That doesn't seem like the right way to handle my situation to me.
The ticket and the number: 22520559
can someone please help me?
I don't need an apology, I need help
thank you
- no update and solutions so far…
ultimate solution seems to be to cancel all services with dropbox - this keeps being suggested by the poor support agents.
only hope could really be to sue dropbox for all their lies, still this won't be a short term solution for our current issues... - you could still buy "as much space as needed, once purchased." as of today as a customer.Right now Sync.com seems to be the only alternative "unlimited" solution - problem is they aren't as integrated as Dropbox or Google Drive - and I'm not technically competent to figure out how to get that service to talk to my servers.
we got the same response. offer to cancel and get refunded for the whole year which is big bucks. i mean, if that shows anything about their own confidence in the product we better watch out!
- Refund but they'll cancel the account. They promise you can still access the data....
But they already broke their promise once to a paying customer.... How good is their "word" to a cancelled account?
- We're all in the same boat. And you (and ALL of us) ARE DEFINITELY owed an apology. Not the idiocy of their support team with fake western names.
Dropbox has violated our trust. I don't believe they will bring back "as much as you need" ever again.
If there's a competitive service that has the same feature set, I'll jump ship.
Same here and I am angry as hell. This is blocking my work!
I included Dropbox in my workflow under the promise of "as much space as needed" and this is not happening.
This is a great problem for my company and a very unserious position by Dropbox.
