Syncing icons on the files in the Dropbox folder have changed

Agreed. The new system is unbelievably useless and will force my company to move to another cloud client if dropbox can’t put it back how it was. 

Who at Dropbox came up with this?

For synced files, we need to see

—Folders fully online only 

—Folders mixed online/local

—Folders fully local

That’s how it was and it was very effective. the new system is just nuts and I cannot understand why they did this. Planning to move company elsewhere 

Dropbox staff made it pretty clear to me that they don't have plans to change it back  -- at least that's how I took it when I asked if they were considering going back and how soon that decision might be made because my plan renewal was coming up, and they responded by giving me the link with directions for closing my account!

I wasted the entire afternoon checking out Onedrive. Don't do it. Icons are basically the same as the new Dropbox ones, but without the weird opened by another app stuff. And they have lots of options for handling versioning. 

But if you want to be able to share files between computers Onedrive automatically grabs your doc, photos, and desktop folders on your C drive and moves them into Onedrive! It says you can stop it from doing that, but it took mine anyway when I went back in to check it. And if you try to take them out of Onedrive and put them back where they belong, it deletes them.  It deletes your original photos. And if they were saved to the cloud or still syncing, it permanently deletes them. (Nice, huh?) I lost almost all my desktop links and a bunch of preset, title, and other files from photo and editing programs. Mostly stuff that can be replaced because I keep my actual working catalogues elsewhere, but really irritating and will probably take many more hours to restore to fully working order. (Why editing programs stick catalogues, presets, and templates in "photos" on the C drive -- a drive I don't use, so don't include in my backup -- is a separate issue.)  I never actually got the sharing function to work either, but I think I know what the issue was.

So now I'm p*ssed off at both Dropbox and Onedrive. Maybe I'll just go back to using portable SSDsfor big stuff like I used to do. Dropbox used to work pretty well - it had syncing issues, but I could easily see where it screwed up before and straighten it out. Now it's almost impossible with my deep file structure.

Anyway, despite the pricing and the fact that Onedrive seems like a a good replacement, I'd avoid it unless you want to just let it load whatever it wants or are starting completely fresh and can set up a file structure that really restricts what it automatically grabs. 

I've got three more options to check before my Dropbox plan is up for renewal. I'll let you all know if I find anything that works well. And I'd love some recommendations. 

I totally agree with you, the new icon system is bad and causing me a ton of previously unnecessary frustration. It's so hard now to free up space. The new updated icon categorization makes it impossible to know what folders have offlined files buried within them. I generally love Dropbox—and literally it was the old icon system that made smart-sync so incredible/streamlined/useful and had me signing Dropbox's praises to anyone that would listen. But, this new update is just so bad... it seems to have solved a problem that didn't exist, while creating a much worse problem that makes working with Dropbox so incredibly painful now. As we speak I need to clear up disk space, yet I'm faced with hundreds of folders that all now show the cloud icon (despite some of them having offlined files buried within)... so now to find where offlined files might be, I have to search through thousands of subfolders and dig through every last level to get to every individual file. Before, that whole process happened in a split second, simply by looking at the root folder's icon.

Dropbox, thank you for making a great product that really does make the work I do possible, but please revert back to the previous/better icon categorizing system. Please. 

Yeah, the new system is completely asinine. Even the people at Dropbox don't seem to understand it or be able to explain it. Keep waiting for the next update in hope that this will go away.

Hi, I'm having the same issue here. A large amount of files stored locally are now all showing a green check mark in a white circle. I have a Macbook, an iMac and a Windows machine, fully up to date. I can't figure out any scheme that would explain the icons I'm seeing. There are folders with no icon, folders with a white check mark in a green circle, and folders and files with both white check marks in green circles and green check marks in green circles, yet everything is stored locally. So only the white check marks in green circles correspond to the icon descriptions on the Dropbox website. I'm fully sync'ed. Confusing.

Hi TerenceC, Mantas212, rusdom, arigoldfilms, leandrosilva, William F.5, jackprest, ppadmin, Joseph R.15, michael tan. 

Thank you for sharing your feedback.

Our Product and Design teams are continuing to work on this experience and your feedback is very important to us.

Our team is going to reach out to you via the email associated with your community profile so we can further investigate the impact on your workflow.

Thank you!

Hey Frennys, thanks for posting to our Community.

Would you mind sending over some screenshots of the changes you see? 

That way we can get a better understanding and a visual of what you mean.

Thanks in advance!

@Hannah
Replying to your message:

Hey @johnrinek, thanks for taking the time to post here!

Are you seeing the green check mark in the white circle on files as well, instead of just folders?

Would you mind sending over some screenshots, explaining what you see, so we can have a visual as well?

Also, is syncing up to date on your Dropbox app? You can hover over the Dropbox icon in your menu bar, to check.

Thanks in advance.

Please see screenshot attached (folder names have been blacked out for security). You will see that the root folder that is selected has a cloud icon, indicating that all the files in the folder are online only. The second folder in the path also has a cloud icon, indicating that all the files in the folder are online only. The third folder in the path has mixed statuses (available offline, online only, and both). What's more, in the third folder that has the mixed statuses, the icons are also not all correct. Essentially, I have no idea what the actual status is of any of the folders or files. Some icons are correct, some aren't. It is very important for me to know which files are local on my machine and which files are online only. 

Please let me know how to reset the icons to be correct without changing the actual smart sync status of my folders and files.

Thank you

John

I've been using Dropbox for years on the Mac.  Currently using Dropbox v 153.4.3932 on macOS Monterey 12.5.  Two days ago most (80%) of folders and files switched from a green circle with a white check to a white circle with green check.  There doesn't seem to be a pattern regarding why some are still green and some are now white.  Any way to make the badges consistent?  All of the files are still local and on online, so that doesn't seem to be the factor.

Hey jackprest, thanks for reaching out.

Since there's a new version of the Dropbox app out today, would you mind updating the app, to see if you see the same thing?

Thanks.

Sorry, I pasted the wrong section of my chat. I meant to post this part:

>>

A file with the available offline icon (green background with a white tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available offline by right clicking the file and selecting Make available offline.

A file with the available icon (white background with a green tick) means that the file is downloaded to your PC/Mac. Files in this state have been made available by opening the file with a double click or using a 3rd party app.