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Forum Discussion
Syncing icons on the files in the Dropbox folder have changed
Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
Hi All,
I've recently had an issue where folders and individual files that are stored locally in my dropbox folder (in finder) are showing up with the "green tick on white background" not the "green tick on green background" as I would expect. I have to click on the file and "Make Available offline" to get the correct green tick to show. This is all for files that are 100% available and stored on my hard drive in local storage.
Also folder which previously showed the "green tick white background" as they held files both stored locally and online only are now showing up as the online only cloud icon. See the below file structure where everything in the folder "2022-07" is stored locally. All the files further in those folders down to individual files have the same "green tick on white background". You can also see my older "zzzTemplates" folder is still "solid green tick". The folder "2022" is also showing up as a cloud online only when it
The same thing happens for all new files I move into dropbox via finder.
I spoke with dropbox support and they were useless spent half an hour going in circles for them to then tell me that the "green tick white background" no means available online and offline, so trying here to see if anyone has the same experience, knows this is true or any other help.
I have reinstalled dropbox to latest version. Specs below:
Macbook Pro 14,3
OSX Mojave 10.14.6
Dropbox Build v152.4.4880
I've been using Dropbox for years on the Mac. Currently using Dropbox v 153.4.3932 on macOS Monterey 12.5. Two days ago most (80%) of folders and files switched from a green circle with a white check to a white circle with green check. There doesn't seem to be a pattern regarding why some are still green and some are now white. Any way to make the badges consistent? All of the files are still local and on online, so that doesn't seem to be the factor.
- Megan
Dropbox Staff
Hi RobT43, thanks for posting here!
Can you send me a couple of screenshots, demonstrating what you described above? That'll help me with the visual.
Also, have you made any changes to the folders or files lately?
Keep me posted!
Here is a screenshot. I haven't changed anything.
Mine looks almost exactly the same (just the PC version instead of Mac). I guess this is minor in the grand scheme of things, but this seems like such an annoying change that accomplishes absolutely nothing. I just want locally available synced files and folders all to look the same, so I don't do a double-take every time I open my files.
A Bunch of us having this issue see this thread... https://www.dropboxforum.com/t5/Dropbox-files-folders/Syncing-icons-on-the-files-in-the-Dropbox-folder-have-changed/td-p/610037
That just links to this thread. Did they get merged?
Megan is anyone at Dropbox listening?
Don't think so :^)
