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Aladons's avatar
Aladons
New member | Level 2
2 years ago

Dropbox is full and has stopped syncing

I have only some folders and files that are all 14MB but I'm getting this error message:  Review asap: your Dropbox is full and has stopped syncing. Upgrade for up to 3 TB (3000 GB) of space.

How could this be please?

I need help. Thank you.

Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi Aladons, thanks for bringing this to our attention.

     

    Could you check this page to see if you've enabled the Dropbox Backup feature?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Aladons, thanks for bringing this to our attention.

     

    Could you check this page to see if you've enabled the Dropbox Backup feature?

     

    This will help me to assist further!

    • Aladons's avatar
      Aladons
      New member | Level 2
      2 years ago

      Hello Jay,

      Thank yo u very much for your prompt response. I use the web version and not the desktop app. I checked and saw this. Please should I delete the PC? I don't see anywhere to disable the backup.

      Thank you.

       

    • Aladons's avatar
      Aladons
      New member | Level 2
      2 years ago

      Hello Jay,

      I reinstalled Dropbox desktop app and was able to stop synchronization and the my Dropbox now has 14.01 MB of 2 GB used.

      Thank you very much for your kind assistance.

      Kind regards,

       

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        No worries, glad to hear you were able to resolve the issue! If you have any further queries in the future, feel free to message back.

         

        Enjoy the rest of your week!

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