HelloThe Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that contains files that are both Online Only files and Available Offline files is showing a cloud icon, when it should be showing a white circle with a green checkmark and green outline. I think the Finder Extension is confused. Is there a way to reset the Finder Extension so the icons show correctly without changing the Online Only or Available Offline settings that I have for my files/folders? I do not want to change the statuses of my files/folders, I just want the icons to indicate the statuses correctly. Thank you.Mac 10.14.6Dropbox 152.4.4880

Hello,I find the new Icon Setup useless. I suggest to bring it back as it was before the Update.I think the most important thing is to be able to know if there's a SYNCHED LOCAL File in a Folder, that is eaten your Local HD Space.So the Grey Icon was super useful before the Icons Update. It showed that there were no SYNCHED file in the Folder. Now the Grey Icon shows me if there ìs at least one Online-only file in the folder, but olso if there anything else (Synched full green, or Half green file in the folder). It's Basically useless... because the important thing is to know if there's some file left that weight on Local HD. The best solution was that GREY Icon tells me that there is NO LOCAL SYNCHED file in the folder, so I know that the files inside that folder is Only on CLOUD, since the most important thind is managind and knowing witha a glance if there's some Local file in a folder.Now I dont know at first glance if I have some local file in every folders... i have to open all the folders and look inside. Thant's vary bad Update.Is there any chance to make it back as it was the Synch system?Thank you

I though it was an issue but I realised it's a weird change to DB icon definitions. Earlier the white circle with a green outline and green checkmark meant a folder contains files that are both Online Only files and Available Offline. Now it signifies that a file or folder has been opened by double-clicking, or through a third-party application, and synced. That means we no longer have an icon that indicates a folder contains mixed sync status files but we do have Two icons that show a file is available and synced. Not a fan of this change. 💤

Walter Jay Greg-DB Nancy sukrith Lusil tagging you all because I've seen you respond on other threads recently. Can we get someone at Dropbox to please respond on this thread? We all care about the Dropbox product—we are such devoted users we are taking the time to engage and interact here, in the hopes it can make a difference for a product we all use daily and clearly care about. This icon change has been truly debilitating to day to day Dropbox usage, and to our work as a result. Can we please get a response from someone at Dropbox? Seeing this thread continue on for so long, and the impact this issue has caused, without Dropbox responding to it directly has been really disheartening. From each of your responses on other threads I can tell that you all clearly care about helping people. Thank you for that. I know we all greatly appreciate the help you and all the Dropboxers offer on these forums. I'm asking that someone please respond here now, even if you don't have all the answers yet. It would really go a long way just to know that this is something Dropbox has taken note of.

Here's the latest reply from Dropbox: Dear customer, Are you an idiot? The new system could not be simpler. A green icon means A, B, C, or D. And sometimes E. A gray icon means F, G, or H. Except when it means I. (Please see attached schedule of icons for additional details.) A white icon means J, K, L, or M. Basically, it's for folders that are a mixture of online and offline. Except sometimes white icons are arbitrarily attached to individual files. This means either that the file itself is a mixture of online and offline, or that it was synced using a different means than a file with a green icon. If you synced your file over Wifi, it will appear green; if you used LAN, then it will be white. (This may vary depending on your OS, so please see attached schedule.) Like I said, the system is staggeringly simple, and you are a pathetic dolt for not understanding it. If you were smarter, you would like the new system. To follow up with customer service, please navigate our nonexistent customer service page. Sincerely,Dropbox

Since Dropbox changed the meaning/usage of the selective sync icons, Dropbox has been impossibly more difficult to use on a day to day basis. The previous and vastly superior selective sync icons were so perfect—at a quick glance you knew if a folder was fully online only, fully offline, or a mixture of both. It gave you all the information you needed, at a glance, and made freeing up space on your drive a breeze. It was so elegant in it's simplicity. The recent change though, has been such a huge step backward. Now you can no longer see at a glance if a folder contains a mixture of "offline" and "online" files; forcing you to dig into it's contents and look at every inclosed file individually. Sadly, this change has given so many diehard users no other option but to consider having to find alternatives to Dropbox. Please either: 1) Bring back the old and far superior selective sync icon system, or2) Create a 4th icon that denotes if a folder has a mixture of "online only" and "offline" files

Syncing icons on the files in the Dropbox folder have changed

Maximilian89
Helpful | Level 6
3 years ago
I have this same issue, and it is making Dropbox borderline unusable. Please change it back to the old system before I fall any further behind at work.
arigoldfilms
Collaborator | Level 10
3 years ago
This is a very serious problem with the latest dropbox, and customer service told us to upvote this thread below so that the engineers know that many people find it unacceptable:
https://www.dropboxforum.com/t5/Dropbox-ideas/Can-we-have-the-old-syncing-icons-back/idc-p/617671#M75619

About the idea and comment and spread the word, thank you.
TerenceC
Helpful | Level 5
3 years ago
Please change the sync icons back to original:

Cloud = nothing in the folder is available offline (ALL contents of that folder are on the cloud.)
White circle green check = some items in folder are available offline. (some local on computer, some on the cloud =green/white)
Green circle white check = All items in the folder are available offline

What you have now makes no sense.
Looking at a top level folder with a cloud on it, one would assume the entire contents of the folder is on the cloud, not that there might be some local stuff inside. You've made it all backwards. Please change it back.
(I have production reasons for this request as well. A white circle/green check on a top level folder tells me there is still open stuff to attend to on a job. A cloud? Nothing open, right? A job that is half complete might have several green circles/white checks inside, but the top level is a cloud, so nothing open, right?)
- Sebastian NZ
  Helpful | Level 6
  3 years ago
  Hi Dropbox. A reminder that this thread is improperly marked as 'solved' and that 'guidelines' from Apple and Microsoft are not mandatory implementations. You're still allowed innovate and provide a better designed solution!
  Given Dropbox does not move data to online-only automatically, it is essential that we get this viability back.
  
  Please unmark as solved until we get an answer.
  
  Thanks!
ABW31
Explorer | Level 4
3 years ago
Hello,
Kindly I would like to know why the green checkmarks of some of my folders is replaced with a white checkmark with only a green (✔) inside.
And does it mean that my folders are not synced?
And how can I make them back to green?
Thank you in advance for your help.
- Rich
  Super User II
  3 years ago
  ABW31 wrote:
  
  Kindly I would like to know why the green checkmarks of some of my folders is replaced with a white checkmark with only a green (✔) inside.
  
  A white circle with a green outline and a green checkmark indicates a folder that is in a mixed Smart Sync state; some files are local while other files are online-online, not taking up space on your drive but still located in your account.
  
  To set the files back to local, right click them (you can select them all if you want first) and select Make available offline. You can also right-click the folder and chose the same option to set all files within the folder to be available locally.
  
  https://help.dropbox.com/installs-integrations/sync-uploads/sync-icons
  - ABW31
    Explorer | Level 4
    3 years ago
    Thank you! It is all clear now.
    Best regards.
arigoldfilms
Collaborator | Level 10
3 years ago
Please Upvote and comment on the idea of "change them back!" here. That's the only way to get Dropbox to pay attention: https://www.dropboxforum.com/t5/Dropbox-ideas/Can-we-have-the-old-syncing-icons-back/idc-p/619917#M75732%3Futm_source=community&utm_medium=email&utm_campaign=e21

johnrinek rusdom michael tan ppadmin Maximilian89 jackprest William F.5 @michela6

Joseph R.15 RobT43 me-db cindy t.3 ABW31 Mantas212 leandrosilva

Everyone please upvote on the "suggestion" thread linked above.

Dropbox won't listen to us on this thread!
- cindy t.3
  Collaborator | Level 9
  3 years ago
  I've upvoted it long ago.
- leandrosilva
  Collaborator | Level 10
  3 years ago
  arigoldfilms thanks for tagging, but I already voted a long time ago.
- Mantas212
  Helpful | Level 6
  3 years ago
  Same here, already voted
  - ppadmin
    Collaborator | Level 8
    3 years ago
    I would also suggest contacting DB support on Twitter (@DropboxSupport) and expressing your frustrations with this pointless change. You can direct message them and they will definitely get it.
Sebastian NZ
Helpful | Level 6
3 years ago
What was the rational behind changing the meaning of the Green Tick and White Tick in the File Explorer and Finder? Nobody cares if a file was downloaded automatically or manually, all the care about is whether it is local or online-only. This new change makes it very difficult to see where files are downloaded locally and thus make it difficult to find data to free up computer space, as folders which used to show a White Tick have a cloud badge instead.