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johnrinek's avatar
johnrinek
Helpful | Level 6
3 years ago

Syncing icons on the files in the Dropbox folder have changed

Hello The Finder Extension Icons indicating whether a file or folder is Online Only or Available Offline are showing up in my Finder, however, the statuses are incorrect. For instance a folder that ...
Desktop
GUI
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey johnrinek, thanks for taking the time to post here!

 

Are you seeing the green check mark in the white circle on files as well, instead of just folders?

 

Would you mind sending over some screenshots, explaining what you see, so we can have a visual as well?

 

Also, is syncing up to date on your Dropbox app? You can hover over the Dropbox icon in your menu bar, to check.

 

Thanks in advance.

  • johnrinek's avatar
    johnrinek
    Helpful | Level 6
    3 years ago

    @Hannah
    Replying to your message:

    Hey @johnrinek, thanks for taking the time to post here!

    Are you seeing the green check mark in the white circle on files as well, instead of just folders?

    Would you mind sending over some screenshots, explaining what you see, so we can have a visual as well?

    Also, is syncing up to date on your Dropbox app? You can hover over the Dropbox icon in your menu bar, to check.

    Thanks in advance.

    Please see screenshot attached (folder names have been blacked out for security). You will see that the root folder that is selected has a cloud icon, indicating that all the files in the folder are online only. The second folder in the path also has a cloud icon, indicating that all the files in the folder are online only. The third folder in the path has mixed statuses (available offline, online only, and both). What's more, in the third folder that has the mixed statuses, the icons are also not all correct. Essentially, I have no idea what the actual status is of any of the folders or files. Some icons are correct, some aren't. It is very important for me to know which files are local on my machine and which files are online only. 

    Please let me know how to reset the icons to be correct without changing the actual smart sync status of my folders and files.

    Thank you

    John

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