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Forum Discussion

michel Salloum's avatar
michel Salloum
Explorer | Level 4
2 years ago

"Send a copy" isn't showing as an option on my Windows context menu

hello folks, i don't see the option of ""Send a copy" in the menu in desktop anymore:  
Desktop
Dropbox Transfer
Windows
CLoeffler2's avatar
CLoeffler2
Explorer | Level 3

Is there any update to this issue?

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
5 months ago

Hi CLoeffler2,

 

I've asked a member of our engineering team to look into this as it was largely fixed for most users, but we have had some reports trickling in since the fix was implemented. Is this still happening, and if so, are you consistently unable to see "send a copy" in the context menu, or is it always missing?

 

Let us know and we can go from there!
 

Thanks,

Ben

  • CLoeffler2's avatar
    CLoeffler2
    Explorer | Level 3
    5 months ago
    It only shows up when you right click off of a file, then you can send a copy of the entire folder. I found a work around to be right click in the folder, then hit send a copy, then delete the folder, and drag and drop the individual files I need to transfer. I rarely need to send the content of the entire folder in the transfer.
  • Suyeon Kang's avatar
    Suyeon Kang
    Icon for Dropbox Engineer rankDropbox Engineer
    5 months ago

     

    Hello CLoeffler2,

     

    We are currently investigating this issue.

    Do you know roughly which build version you started seeing this issue on?

    I see that you also have a Windows 11 device. Do you encounter this issue on Windows 11 as well?

  • chrshale's avatar
    chrshale
    New member | Level 2
    4 months ago

    You've been "investigating this issue" for months.

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