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Forum Discussion

jwhelget's avatar
jwhelget
Helpful | Level 5
2 years ago

"Invalid email" error message when sending signature requests

I am getting invalid email errors for esignature requests.  I know the emails addresses are correct.  

Dropbox Sign
Error Messages
  • jwhelget's avatar
    jwhelget
    2 years ago

    make sure there are no spaces before or after the email address

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for bringing this to our attention, jwhelget.

     

    Can we send you an email, to investigate this further?

     

    Let me know!

    • jwhelget's avatar
      jwhelget
      Helpful | Level 5
      2 years ago

      Yes ok to send email to investigate.  

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        You're all set, jwhelget! Please check your email address, and reply back to my message.

         

        Thanks.

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